Do you deliver to most locations across China?
Yes — we deliver to nearly all locations across mainland China, including major cities and many smaller towns.
In most urban areas, same-day delivery is available when ordered before the cut-off time.
If the address is incomplete, can you contact the recipient to confirm?
Yes. If details are missing (building/room/gate code), our team can contact the recipient to confirm before delivery.
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The recipient doesn’t speak Chinese — can you confirm the address in English?
Yes. We can communicate in English when confirming delivery details.
If possible, leave an English-friendly contact method (WhatsApp / phone / email).
Can I choose a delivery time slot? Is exact time guaranteed?
You can select a preferred time slot at checkout. Exact minute-level timing isn’t guaranteed,
but we follow the selected window as closely as possible.
Same-day delivery: what’s the cutoff time?
Same-day delivery is available in many major cities. As a general rule, orders placed before
10PM (China Time) may qualify. Availability can vary by city and date.
What if the recipient can’t be reached or isn’t available?
We’ll try to contact the recipient to coordinate delivery. If needed, we may reschedule within the day
or the next available window. A reachable phone/WeChat/WhatsApp helps ensure smooth delivery.
Do you provide delivery confirmation (photo/proof)?
Photo proof is available upon request for most cities (non-holiday periods). Please leave a note at checkout
or message us after ordering.
What if a specific flower is unavailable? (Substitutions)
If a flower is unavailable, we’ll substitute with a similar flower of equal or higher value while keeping the overall style
and color palette. If you have strict preferences, leave a note (e.g., “no lilies”).
Is payment secure? What payment methods do you support?
Payments are processed via Stripe (encrypted & secure). We support major cards (Visa/Mastercard/Amex/Discover),
plus Apple Pay, Google Pay, and Alipay where available.
Can I change the message or address after ordering?
Yes — please contact us as soon as possible after placing the order. Changes are usually possible
before the order is prepared for delivery.
