Send flowers to all cities in China

🌼 Frequently Asked Questions

At FloristChina.com, we aim to make your flower-sending experience easy and worry-free. This page covers the most common questions about ordering, payment, delivery, and support. Whether you're sending flowers from overseas or nearby, we’re here to help every step of the way. Didn’t find your question? Feel free to contact us — we’re happy to assist you!

🛍️ 下单与支付 | Ordering & Payment

Q: How do I place an order?

A: Select your bouquet, click “Buy Now”, fill in the recipient and delivery info, then proceed to payment.

A: Yes! Our service is designed for overseas customers sending flowers to recipients in mainland China.

A:We accept Visa, MasterCard, PayPal,Gpay,Applepay, Alipay,  WeChat Pay and so on.

A:Yes, you can select your preferred delivery date and time during checkout.

  • You can make a reservation more than half a year in advance. Just select the delivery date you need when placing an order.

🚚 配送与送达 | Delivery & Logistics

Q: Where do you deliver?

A:We deliver to most cities across mainland China. For remote areas, please contact us to confirm.

A: Yes, same-day delivery is available in most cities for orders placed before 10 PM local time.

A:We will contact the recipient to reschedule or leave the bouquet in a secure location

A:Yes. Leave a note during checkout to request anonymity.

🌷 花束与定制 | Flowers & Customization

Q:Will the bouquet look exactly like the photo?

A:We do our best to match the photo, but substitutions may occur due to seasonal availability.

A: Yes! You can leave a note with your special requests and card message during checkout.

💬 售后与支持 | After-Sales & Support

Q:How can I contact customer service?

A:Via live chat on our site, WhatsApp, or email us at blossomchina99@gmail.com

A: Contact us within 24 hours with photos and we’ll arrange a replacement

A: If you need to apply for canceling the order and requesting a refund, please contact us 48 hours in advance.

Yes, we usually call or text to ensure smooth delivery. If you have any special requests, please note them in the order or contact us.

🌐 其他问题 | Other Questions

Q:Is your website available in English?

A: You can switch languages in the lower-left corner of the page. We provide multiple mainstream languages for selection.

A: Yes. Leave a note during checkout or contact us.

A: Our default currency is USD. If you wish to pay in another currency, the system will automatically convert to your chosen payment currency.

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